AtmaWeapon
12-13-2002, 12:45 AM
I recently ordered the Logitech MouseMan Dual Optical (http://www.thinkgeek.com/computing/input/keyboards/5850/) for my less-than-1337 Quake skillz, and it was delivered today. However, rather than the mouse, they shipped me The Logitech Comfort Cordless Duo (http://www.thinkgeek.com/computing/input/keyboards/5b65/)! I was at first angry, because I had first ordered a sucky mouse and had to pay to send it back, and now it looked like I would have to pay to ship this back, as well. However, read the phone conversation and see if you can tell why I'm delighted:
Him: Thank you for calling... <blah blah generic how can I help you message>
Me: Yes, I know I'm supposed to email about returns, but my shipping slip and order history on the internet both say I got a mouse, but I got a cordless keyboard and mouse.
Him: Hold on a sec... what was your order number?
Me: <order number>.
Him: OK... You ordered the Logitech MouseMan Dual Optical?
Me: Yes.
Him: And what did you receive?
Me: It says... Logitech Freedom Cordless on it. I'm not paying to ship this crap back, man. I've already paid to ship the first mouse back, and this wasn't my fault.
Him: Well, we'll just ship you a MouseMan Dual Optical tomorrow.
Me: What do I do with this stuff? Ship it back? :angry:
Him: No, keep it.
Me: <pause> Keep it?
Him: Yes.
Me: Wow. Thanks man!
Him: No problem, is there anything else I can help you with?
Me: So it's mine now; I don't need to ship it back to you or pay?
Him: Nope.
Me: Well, I guess I'm done then.
<click>
w00t! Only thing I'm worried about now is I want an MX500 mouse, so I've got to call them and try and change the order tomorrow. I'm willing to pay extra for that bad boy. The mouse I did want seems to be a corded version of the mouse they sent me, and the buttons are TINY. Ah well. Merry Christmas to me from ThinkGeek, no?
Him: Thank you for calling... <blah blah generic how can I help you message>
Me: Yes, I know I'm supposed to email about returns, but my shipping slip and order history on the internet both say I got a mouse, but I got a cordless keyboard and mouse.
Him: Hold on a sec... what was your order number?
Me: <order number>.
Him: OK... You ordered the Logitech MouseMan Dual Optical?
Me: Yes.
Him: And what did you receive?
Me: It says... Logitech Freedom Cordless on it. I'm not paying to ship this crap back, man. I've already paid to ship the first mouse back, and this wasn't my fault.
Him: Well, we'll just ship you a MouseMan Dual Optical tomorrow.
Me: What do I do with this stuff? Ship it back? :angry:
Him: No, keep it.
Me: <pause> Keep it?
Him: Yes.
Me: Wow. Thanks man!
Him: No problem, is there anything else I can help you with?
Me: So it's mine now; I don't need to ship it back to you or pay?
Him: Nope.
Me: Well, I guess I'm done then.
<click>
w00t! Only thing I'm worried about now is I want an MX500 mouse, so I've got to call them and try and change the order tomorrow. I'm willing to pay extra for that bad boy. The mouse I did want seems to be a corded version of the mouse they sent me, and the buttons are TINY. Ah well. Merry Christmas to me from ThinkGeek, no?